Case study, restaurant
Grounded Kitchen cut full-service staffing needs by 33%
Digital ordering let Grounded Kitchen run full-service operations with a third less labour at the site. That is the kind of per-site unit economics that compounds across a large operator.
Restaurant, multi-location
Measured outcomes
- −33% staffing for full-service ops
This is a single-site restaurant result. For enterprise operators, strong site-level unit economics is what compounds across many locations.
What changed
From manual work to one connected flow
Before App8
- Full service is labour-heavy
- Pressure to staff every seat
- Service quality to protect
With App8
- Guests order and pay digitally
- Staff work the floor, not the order pad
- Full service with a third less labour
The challenge
Grounded Kitchen runs full-service dining at its Carling location in Ottawa. Full service is labour-heavy, and the team needed to hold service quality without staffing for every seat.
The solution
Grounded Kitchen put ordering on App8, so guests order and pay digitally and the team works the floor instead of taking orders and handling payment.
The results
Digital ordering cut the staffing required for full-service operations by 33% at the site. Across a multi-site operator, that per-location labour saving is what scales.
When our business was facing critical challenges, App8 stepped in and truly saved the day.