Case study, sports venue
The Ottawa Titans grew suite catering revenue 93%
Pre-ordering for the ballpark’s catering suites turned game-day guesswork into committed sales and cleaner inventory, and lifted total venue revenue alongside it.
Sports venue, suite catering
Measured outcomes
- +93% catering revenue
- +85.5% catering transactions
- +52% total venue revenue
2023 to 2024 season.
These are venue results in the ballpark’s catering suites, not a business and industry catering metric.
What changed
From manual work to one connected flow
Before App8
- Suite catering taken by phone and email
- Volumes guessed at, late changes chased
- Kitchen prepped without a clear read on the night
With App8
- Hosts pre-order from a branded menu
- Committed orders visible before the game
- Kitchen preps to real, confirmed demand
The challenge
The Ottawa Titans run suite catering at their ballpark. Taking those orders by phone and email left the team guessing at volumes, fielding late changes, and prepping without a clear read on the night ahead.
The solution
The Titans moved suite catering onto App8. Guests and hosts pre-order from a branded menu before the game, so the kitchen sees committed orders in advance and preps to real demand.
The results
Pre-ordering turned suite catering into committed sales. Suite catering revenue rose 93% and transactions 85.5% from 2023 to 2024, and total venue revenue grew 52%.
The pre-order piece is huge for us in the suites. It’s guaranteed sales, and it helps us manage inventory.